Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the Vsita International website and the purchase of products from us. Vsita International (Formerly Sri Saraswathi Cashews), based in Panruti, Cuddalore, Tamil Nadu, sells premium quality cashews.
1. Products & Pricing
All product descriptions, prices and packaging sizes are shown on the website. We make every effort to display product information accurately. Prices are in Indian Rupees (INR) and include GST of 5% as applicable. Delivery charges are calculated at checkout based on the delivery pincode and order weight, and are shown before you pay.
2. Orders & Payment
By placing an order, you make an offer to purchase the selected products. Orders are confirmed only after payment is received successfully. Payments are processed securely through Razorpay using UPI, debit cards, credit cards, net banking or wallets. We never store your card or banking details on our servers.
3. Delivery
We deliver cashew orders across India through our courier partners. Delivery times may vary based on the destination pincode and courier availability. Risk of loss passes to you once the order is handed over to the courier. Delivery address and pincode provided at checkout must be accurate; we are not responsible for delays caused by incorrect addresses.
4. Cancellation & Refunds
Orders once placed and paid may not be cancelled after dispatch. If the wrong product is delivered, the product is damaged in transit, or you receive a defective product, please contact us within 48 hours of delivery at vsitainternational@gmail.com or +91 97882 71476. Verified claims will be eligible for a replacement or refund as per Razorpay's refund policy.
5. Food Safety & Quality
Our cashews are processed and packed under hygienic conditions. If you receive a product that is stale, damaged or unfit for consumption, do not consume it and report it to us immediately with photographs.
6. Limitation of Liability
To the maximum extent permitted by law, Vsita International shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.
7. Contact
For any questions regarding these Terms, contact us at: Panruti, Cuddalore, TN 607103 | +91 97882 71476 | +91 87544 76367 | vsitainternational@gmail.com.
Privacy Policy
This Privacy Policy explains how Vsita International (Formerly Sri Saraswathi Cashews) collects, uses and protects your personal information when you use our website and place orders.
1. Information We Collect
Order details: your name, phone number, email address (optional), delivery address, pincode, city and state. Payment details: payment status and a payment reference are recorded; we do not store your card number, UPI ID or banking credentials. Technical data: your IP address is captured at the time of ordering for fraud prevention and security.
2. How We Use Your Information
Your information is used to process and deliver your order, calculate delivery charges, send order updates and payment notifications (including via WhatsApp), respond to your enquiries, and prevent fraud or abuse of our website.
3. Payment Processing
Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. Your payment data is handled by Razorpay under their own privacy and security policies. We only receive the outcome of the transaction and a payment reference.
4. Cookies & Local Storage
Our website uses local storage in your browser to remember your cart and preferences. No third-party tracking cookies are used on this website.
5. Data Sharing
We share your name, phone number and delivery address only with the courier partner required to deliver your order. We never sell or rent your personal information to third parties.
6. Data Retention
Order records are retained as required for accounting, taxation and warranty/refund purposes. You may request deletion of your personal information at any time, subject to our legal obligations to retain order records.
7. Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at vsitainternational@gmail.com.
8. Contact
For privacy-related queries, contact us at: Panruti, Cuddalore, TN 607103 | +91 97882 71476 | vsitainternational@gmail.com.
